Our Return Policy
To return a purchase, your items must meet the following conditions:
- Be returned within 7 days of your delivery date
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
- Be returned for reasons of manufacturer defect only.
Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Please note that Final Sale items are not eligible for a return.
Colleni reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
As Colleni adopts sustainable and eco-friendly practices, your package will not be shipped with any paper invoices. Instead, we ask that you request your return electronically by accessing your Colleni account Order History
Returns from Canada and the United States
Your returned item must arrive at Colleni no later than 14 days after your delivery date. Please note, return label must be requested within 7 days of receiving your order. We recommend that you ship your return within 1-2 Days of receiving your return label to ensure that it arrives at Colleni within the desired time.
Simply navigate to your account’s Order History page under My Account to request a prepaid return label (Canadian Customers). Return instructions will be included.
Simply navigate to your account’s Order History page or send us a message to firstname.lastname@example.org to request a return authorization and return instructions.
Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.